Terms & Conditions
1. Acceptance of Terms
By accessing our website or booking any Travel service — whether by phone, WhatsApp, online form, or in person — you confirm that:
- You are at least 18 years of age and legally capable of entering into a binding agreement.
- All information you provide is accurate, complete, and up to date.
- You accept these Terms on behalf of yourself and all members of your travel group.
If you do not agree to these Terms, please do not use our services or website.
2. Booking & Confirmation Policy
2.1 All bookings are subject to availability and are not confirmed until you receive a written confirmation via WhatsApp, email, or SMS from Pandiya Travels.
2.2 A booking is considered confirmed only after the advance payment is received as described in Section 3.
2.3 Verbal or informal agreements over the phone do not constitute a binding confirmation. Always request a written confirmation.
2.4 Pandiya Travels reserves the right to decline or cancel any booking at its discretion, in which case any advance payment received will be refunded in full.
2.5 For group bookings of 6 or more passengers, booking at least 7 days in advance is strongly recommended to ensure vehicle and driver availability.
3. Payment Terms
3.1 Advance Payment
A minimum advance payment of 20–30% of the total tour or rental cost is required to confirm your booking. The remaining balance must be paid before or on the day of travel, as communicated at the time of booking.
3.2 Full Payment
For one-day trips and airport/station transfers, full payment may be required at the time of booking, depending on the service type.
3.3 Accepted Payment Methods
We accept UPI (GPay, PhonePe, Paytm), NEFT/IMPS bank transfer, and debit/credit cards. Cash payments are accepted at our office. All digital payments are secured. Our GSTIN for invoice purposes: 33BQBPA5431R1ZV.
3.4 GST
GST is applicable on tour packages and rental services as per current Government of India tax regulations. GST will be clearly mentioned in your invoice.
3.5 Price Validity
Quoted prices are valid for 48 hours from the date of the quote. After 48 hours, rates may be subject to revision due to fuel surcharges, toll revisions, or seasonal pricing.
4. Cancellation Policy
We understand that travel plans can change. Our cancellation policy is structured to be fair to both parties.
| Cancellation Notice | Refund Applicable |
|---|---|
| 15 or more days before travel | 90% refund of amount paid |
| 8 to 14 days before travel | 70% refund of amount paid |
| 4 to 7 days before travel | 50% refund of amount paid |
| 2 to 3 days before travel | 25% refund of amount paid |
| 24 hours or less / No-show | No refund applicable |
4.1 All cancellation requests must be submitted in writing via WhatsApp or email to our official contact number/email. Verbal cancellations are not accepted.
4.2 For international tour packages, cancellation policies may differ based on airline, hotel, and visa processing costs already incurred. These will be communicated separately at the time of booking.
4.3 Advance payments for bookings cancelled by Pandiya Travels (due to vehicle unavailability, operational failure, or any reason on our part) will be refunded in full within 5–7 working days.
5. Refund Policy
5.1 Approved refunds will be processed within 7–10 working days from the date of cancellation confirmation.
5.2 Refunds will be credited to the original payment method (bank account, UPI ID, or card used at the time of payment).
5.3 Pandiya Travels is not responsible for delays caused by the customer’s bank or payment gateway after the refund has been initiated from our end.
5.4 No refund is applicable on services already rendered, including driver allowance, toll charges, or hotel nights already consumed.
6. Changes to Bookings
6.1 Any changes to confirmed bookings — including date changes, destination modifications, vehicle upgrades, or group size changes — must be communicated at least 48 hours in advance.
6.2 Changes are subject to availability and may result in price differences, which will be communicated before the change is confirmed.
6.3 Pandiya Travels reserves the right to substitute an equivalent or superior vehicle if the originally booked vehicle becomes unavailable due to breakdown or maintenance without any additional charge to the customer.
7. Vehicle & Driver Terms
7.1 All vehicles operated by Pandiya Travels are AC-equipped, GPS-enabled, comprehensively insured, and regularly maintained. Vehicles are sanitised before every trip.
7.2 Our drivers are verified, licensed professionals with knowledge of South Indian routes. They are required to behave courteously and professionally at all times.
7.3 Customers must not request the driver to:
- Exceed legal speed limits
- Violate traffic rules or drive in restricted zones
- Drive more than 10–12 hours in a single day (mandatory rest is required by law)
7.4 The vehicle is not permitted to be used for any illegal, unsafe, or unlawful activity. Pandiya Travels reserves the right to terminate a trip without refund if a customer violates this clause.
7.5 Smoking, alcohol consumption, and the carrying of prohibited substances inside the vehicle are strictly not permitted.
7.6 Any damage caused to the vehicle’s interior or exterior by the customer or their group will be assessed and charged accordingly before the trip ends.
8. Tour Package Terms
8.1 All packages described on our website are indicative. Final itineraries, hotel choices, and inclusions will be confirmed in writing before your booking is confirmed.
8.2 Package prices are per-person unless stated otherwise. Child pricing (typically applicable for ages 2–11) will be communicated separately.
8.3 Pandiya Travels acts as a tour organiser and may coordinate with third-party hotels, airlines, ferry operators, and local guides. We are not responsible for failures or service quality issues caused by these third-party providers, though we will make every reasonable effort to resolve them on your behalf.
8.4 Hotel check-in and check-out timings are governed by the respective hotel’s policies. Early check-in or late checkout requests are subject to hotel availability and may incur additional charges.
8.5 Meals, entry tickets to monuments/parks, camera fees, and personal expenses are not included unless explicitly stated in the package description.
9. Customer Responsibilities
9.1 Customers must carry valid government-issued photo identity proof for all passengers at all times during the trip. For international tours, valid passports and visas are mandatory.
9.2 It is the customer’s responsibility to ensure all members of the travel group are fit to travel. Pandiya Travels is not liable for any medical emergencies or pre-existing health conditions that arise during travel.
9.3 Customers must be ready at the agreed pickup point at the confirmed time. Waiting time beyond 30 minutes may incur additional charges. For airport/station pickups, the driver will wait up to 60 minutes from the scheduled arrival time at no extra charge.
9.4 Any complaints or dissatisfaction during the trip must be reported immediately to our support team (+91 85310 80977) so we can attempt resolution in real time. Post-trip complaints raised without prior notification during the trip may be difficult to address.
10. Travel Insurance
10.1 Pandiya Travels strongly recommends that all customers purchase independent travel insurance before undertaking any tour — domestic or international. This includes coverage for medical emergencies, trip cancellation, and loss of baggage.
10.2 Pandiya Travels does not provide travel insurance as part of standard packages. It can be arranged on request for an additional charge.
11. Force Majeure
Pandiya Travels shall not be held liable for any delay, modification, or cancellation of services caused by events beyond our reasonable control, including but not limited to:
- Natural disasters (floods, earthquakes, cyclones)
- Government-imposed travel restrictions, lockdowns, or curfews
- Strikes, bandhs, or civil unrest
- Pandemics or public health emergencies
- Extreme weather conditions making roads unsafe
- Airport or railway station closures
In such events, we will make every effort to reschedule or provide alternative arrangements. Refunds in force majeure situations will be evaluated case by case, after deducting non-recoverable costs already incurred.
12. Self-Drive Car Rental — Additional Terms
12.1 Self-drive rentals are available only to customers holding a valid Indian driving licence (minimum 1 year old at the time of rental).
12.2 The vehicle must not be driven outside the approved geographic zone communicated at the time of booking.
12.3 A refundable security deposit is required at the time of vehicle handover. The amount will vary by vehicle type and rental duration.
12.4 In the event of an accident, theft, or damage during a self-drive rental, the customer bears full responsibility for costs not covered by the vehicle’s insurance policy.
12.5 The vehicle must be returned with the same fuel level as at the time of pickup. Shortfall in fuel will be charged at prevailing pump rates plus a service fee.
12.6 Driving under the influence of alcohol or any substance is strictly prohibited and will result in immediate termination of the rental without refund.
13. Intellectual Property
All content on pandiyatravels.com — including text, images, logos, tour package descriptions, itineraries, pricing structures, and graphic elements — is the exclusive intellectual property of Pandiya Travels. Unauthorized copying, reproduction, scraping, or republication of any content is strictly prohibited and may result in legal action.
14. Limitation of Liability
14.1 Pandiya Travels’ total liability to a customer for any claim arising from our services shall not exceed the amount paid by that customer for the specific service in question.
14.2 We are not liable for indirect, incidental, or consequential losses including loss of earnings, loss of enjoyment, or reputational harm.
14.3 We are not responsible for loss or theft of personal belongings, luggage, or valuables during any tour or transit.
15. Privacy & Data Use
Personal information collected during bookings (name, phone, email, travel details) is used solely for the purpose of providing our services and will not be sold or shared with third parties except where required by law or where necessary to fulfill your booking (e.g., hotel or airline). See our full Privacy Policy at [pandiyatravels.com/refund-privacy-policy/].
16. Governing Law & Disputes
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Madurai, Tamil Nadu.
In the event of a dispute, customers are encouraged to first contact us directly at +91 85310 80977 or [email]. We are committed to resolving complaints fairly and promptly.
17. Amendments to These Terms
Pandiya Travels reserves the right to update or modify these Terms at any time. Updated Terms will be published on this page with a revised “Last Updated” date. Continued use of our services after any update constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.
18. Contact Us
For any questions, clarifications, or concerns regarding these Terms and Conditions:
Pandiya Travels
1st Floor, 1175-1B, Vaigai Complex, Meenakshi Nagar 2nd Street,
Natham Road, Kannanenthal, Madurai – 625014, Tamil Nadu.
+91 85310 80977 | +91 80152 72500
Monday – Sunday: 8:00 AM – 9:00 PM
Emergency (On-Trip): 24/7
What Makes This Better Than the Competitor
| Area | Muthu Tourism | Pandiya Travels (This Page) |
|---|---|---|
| Cancellation slabs | Vague — “charges apply” | Specific % table with day-wise tiers |
| Payment terms | Generic | 20–30% advance, UPI/card methods, GST mentioned |
| Vehicle terms | Not mentioned | Full section — smoking, damage, speed limits, driver hours |
| Self-drive terms | Not mentioned | Complete separate section |
| Legal identity | No GST, no address | Full GST, address, effective date |
| Force majeure | Generic paragraph | Detailed list of covered events |
| Refund timeline | “Bank timelines” only | 7–10 working days, source method |
| Dispute resolution | Not mentioned | Madurai court jurisdiction stated |
| Trust signals | None | GST no., contact, office hours on the page itself |